Maryport Group Practice

Maryport Group Practice 2023-08-30 Person 1 5 0

I had not received a letter from the NHS instructing me of my entitlement for a COVID inoculation. I tried to book an appointment with NHS Direct they could not find me on their database. The NHS claim that my NHS number would be on all correspondence from my GP. It is not. The NHS advised me to contact the practice to ensure that I am on the various screenings in light of the previous oversight. I asked to be provided my details so that I can peruse. This has never been provided. Furthermore recently I received a letter from the DVLA revoking my license "after a medical review", I assume an internal review. It cites that I am diabetic with insulin. It also states if I wanted to challenge their decision I would need medical evidence. As I have never been prescribed insulin I contacted my GP asking if they could provide a letter confirming whether or not if they believe I am medically fit to drive. No reply. Despite numerous attempts this year I have been unsuccessful in getting an appointment and although I did see 2 HCP and 2 Nurses they stated that they could not help. In an attempt to get an appointment I opened an NHS account with the intention of using the online method. However I was unable to operate it. My last GP appointment was in 2019 and I stood back due to the pandemic to avoid contact however it appears my good will was not reciprocated. Apparently the NHS provides money to the practice for my care. Had they gave me the money directly I could afford to go private.

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Maryport Group Practice 2023-05-26 Person 4 5 0

Just joined practice reception staff helpful and friendly given health check 73 year old blood test lifestyle check phoned next day with results had Gp phone appointment week after discussion about results changed medication given face to face appointment with Gp she was brill explained everything made to feel at ease no hurry excellent all round

Nothing I could think of

Maryport Group Practice 2023-04-11 Person 1 5 0

I was at the GP surgery within my 10 minute slotted time for a blood test, finally got to the desk to say I was hear to be told I have been put down as a DNA and there are other people waiting and no more appointments for today. This is a joke almost every appointment I’ve had at this surgery I walk in to be told “sorry we’re running behind time today” so what was so different today? I don’t find this surgery helpful especially towards it’s patients who work & especially not for the ones that work shifts. The world is returning to normal after the pandemic so why is this surgery not doing the same? Rant over, off to sit on the phone for the next 20 minutes trying to rearrange my appointment “!!!!! Fantastic!!!!”.

The world is returning to normal after the pandemic so why is this surgery not doing the same?

Maryport Group Practice 2023-03-02 Person 1 5 0

There are phone appointments, but if you want a face-to-face appointment, you can whistle.

Things that could be done better include - Not sending out texts that have the completely wrong information in. Not sending out texts that threaten to cut off my medication for no reason whatsoever. To be responsive to complaints - it's clear there's a problem with the automated text system, but when I rang the doctors, they refused to let me speak to the medicines management team, or any manager at all.

Maryport Group Practice 2022-10-03 Person 1 5 0

I have been calling to get an appointment for 4 days now and told a nurse will call me back. Upto now I’m still waiting. You should not be registering new patients if you can’t look after the ones you have..!

provide accessible gp appointments. The current system of delegating is a joke